Track Your Order

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.

Tracking updates may take 24–72 hours to appear after your order has been dispatched.

How to Track Your Order

1. Check your shipping confirmation email.
2. Click the tracking link provided.
3. Allow time for the carrier to update tracking information.

If You Haven’t Received Tracking

If you have not received tracking information within a few business days after placing your order, please contact us at: support@respix.co

Please include your order number and the email address used at checkout.

Tracking Shows Delivered But Not Received

If your tracking shows delivered but you have not received your package, please check:

- Your mailbox
- Front door
- Reception or concierge
- Parcel locker
- Mailroom
- Neighbors
- Local courier office

Once a package is marked as delivered by the carrier, RespiX is not responsible for lost or stolen packages.

However, we will do our best to assist you where possible.